At Touratic, we aim to provide smooth and enjoyable travel experiences. This Cancellation & Refund Policy explains how cancellations, modifications, and refunds are handled for bookings made through our platform. 

 

1. Tour-Specific Cancellation Policies
 

Cancellation and refund policies may vary depending on the specific tour, destination, guide, activity, or local service provider. 

Customers are advised to carefully review the cancellation terms displayed on the respective tour or product page before completing a booking. 

The cancellation policy mentioned on the individual product page shall take precedence for that booking. 

 

2. Cancellation Requests 
 

All cancellation requests must be submitted through: 

• Email  

• Contact form  

• Official communication channels provided on the website  

Cancellation requests are considered effective only after confirmation from Touratic. 

 

3. Refund Eligibility 
 

Refund eligibility depends on the cancellation conditions applicable to the booked tour or experience. 

Depending on the product, tours may include: 

• Free cancellation within a specified time period  

• Partial refunds  

• Non-refundable bookings  

• Rescheduling options  

Customers should carefully review the applicable policy before confirming a booking. 

 

4. No-Show Policy 
 

Failure to arrive at the designated meeting point or failure to attend the tour without prior notice may be treated as a no-show and may not qualify for a refund. 

 

5. Operator Cancellation 
 

Touratic reserves the right to cancel, modify, or reschedule tours due to: 

• Weather conditions  

• Safety concerns  

• Operational requirements  

• Government restrictions  

• Unforeseen circumstances  

In such situations, customers may be offered: 

• A full refund, or  

• An alternative date, or  

• A comparable replacement experience  

 

6. Booking Modifications 
 

Requests for date changes or modifications are subject to: 

• Availability  

• Product-specific conditions  

• Approval by the operator or guide  

Additional charges may apply depending on the requested changes. 

 

7. Refund Processing 
 

Approved refunds are generally processed within 5–10 business days, depending on the payment provider, bank, or payment gateway. 

 

8. Force Majeure 
 

Touratic shall not be held responsible for cancellations, delays, or disruptions caused by events beyond reasonable control, including but not limited to: 

• Natural disasters  

• Political unrest  

• Pandemics  

• Transportation disruptions  

• Government actions  

• Extreme weather conditions  

 

9. Contact Information 
 

For cancellation, refund, or booking-related support, please contact: 

Touratic 
Email: info@touratic.com 
Website: www.touratic.com